Terms of Service

Please read these Terms of Service carefully before using our website or placing any order with Pizza Luce. By accessing or using our website at pizzaluce-meal.rest or by placing an order through any of our available channels, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzaluce-meal.rest (the "Site"), as well as all services, products, content, features, and functionality offered by Pizza Luce (collectively, the "Services").

By accessing or using the Site, placing an order, creating an account, clicking any "I Agree" or similar button, or otherwise engaging with our Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You are accessing our Services from within the United States or otherwise agree to be bound by applicable United States federal and state laws.

These Terms apply to all visitors, users, customers, and others who access or use the Services. Your continued use of the Services following any modification to these Terms constitutes acceptance of the revised Terms.

2. Description of Services

Pizza Luce is a food service business that provides customers with the ability to browse our menu, place orders for food and beverages, arrange for delivery or pickup, and engage with various promotional and loyalty programs. Our Services include, but are not limited to:

2.1 Online Ordering

Through our website at pizzaluce-meal.rest, customers may browse our current menu offerings, customize food and beverage orders, select delivery or pickup options, provide payment information, and receive order confirmations and status updates.

2.2 Menu and Food Products

Our menu features a variety of food and beverage items including pizzas, appetizers, salads, sandwiches, desserts, and drinks. Menu items, pricing, availability, and ingredients are subject to change without prior notice. We make every reasonable effort to display accurate descriptions, photographs, and ingredient information; however, actual products may vary slightly from their depictions on the Site.

2.3 Delivery Services

Pizza Luce may offer delivery services directly or through third-party delivery partners. Delivery availability, delivery zones, estimated delivery times, and associated fees may vary based on your location, time of order, and other factors. We do not guarantee specific delivery times, and delays may occur due to high order volume, weather conditions, traffic, or other circumstances beyond our reasonable control.

2.4 Pickup Services

Customers may elect to place orders online and pick them up at a designated Pizza Luce location. Pickup times are estimated and may vary. We will make reasonable efforts to have your order ready within the estimated time window provided at checkout.

2.5 Promotional Programs and Special Offers

From time to time, Pizza Luce may offer promotions, discounts, coupons, loyalty rewards, or special deals. All promotions are subject to their own specific terms and conditions and may be modified or discontinued at any time without notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or security breach;
• Use the Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the intellectual property rights of Pizza Luce and third parties;
• Promptly update your account information to keep it accurate and complete;
• Pay all charges, fees, and applicable taxes associated with your orders in a timely manner.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities in connection with your use of our Services:

• Submitting false, misleading, or fraudulent orders or payment information;
• Using the Services to commit fraud or engage in any deceptive practices in violation of the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) or any other applicable law;
• Attempting to gain unauthorized access to any portion of the Site, other accounts, or any computer systems or networks connected to our servers;
• Using automated scripts, bots, scrapers, crawlers, or similar tools to collect information from the Site without our express written consent;
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein;
• Uploading, transmitting, or distributing any viruses, malware, or other harmful computer code;
• Impersonating any person or entity or falsely representing your affiliation with any person or entity;
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used by the Site;
• Using the Services for any commercial purpose not expressly authorized by Pizza Luce in writing;
• Harassing, threatening, or intimidating any Pizza Luce employee, contractor, or other user;
• Violating any applicable export control or trade sanctions laws;
• Engaging in any activity that could damage, disable, overburden, or impair the Site.

Pizza Luce reserves the right to investigate and take appropriate legal action against anyone who, in Pizza Luce's sole discretion, violates these provisions, including reporting such users to law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

The Site and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and the selection and arrangement thereof — are owned by Pizza Luce, its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

4.2 Limited License

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site for personal, non-commercial purposes solely to use the Services as intended. This license does not include the right to:

• Modify or create derivative works based on the Site or its content;
• Copy, reproduce, distribute, publish, or commercially exploit any content from the Site without our prior written consent;
• Remove or alter any proprietary notices, labels, or marks on the Site or its content;
• Use any content from the Site for any commercial purpose or for any public display.

4.3 Trademarks

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You may not use such marks without the prior written permission of Pizza Luce. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

4.4 User-Generated Content

If you submit, post, or transmit any content to us (including reviews, comments, suggestions, or feedback), you grant Pizza Luce a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or control all rights in and to such content and that such content does not violate these Terms or any applicable law.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed. We make every effort to display accurate pricing, but pricing errors may occur. In the event of a pricing error, we reserve the right to cancel your order and issue a full refund.

5.2 Payment Methods

Pizza Luce accepts various forms of payment as indicated at the time of checkout, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.3 Taxes

You are responsible for all applicable sales taxes, use taxes, and any other governmental charges associated with your order. Applicable taxes will be calculated and displayed at checkout based on the laws of the relevant jurisdiction.

5.4 Delivery Fees

Delivery orders may be subject to a delivery fee, which will be disclosed at checkout prior to order confirmation. Delivery fees are non-refundable unless the order is canceled due to our error or inability to fulfill the order.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you experience a problem with your order — such as receiving incorrect items, missing items, or items of unacceptable quality — please contact us at [email protected] within 24 hours of receiving your order. We will review your complaint and, at our sole discretion, may offer a replacement, store credit, or partial or full refund. We reserve the right to require photographic evidence or other documentation in connection with any refund or replacement request. Once a food order has been prepared or is in the process of being delivered, cancellations may not be accepted.

5.6 Fraudulent Transactions

Pizza Luce reserves the right to refuse or cancel any order if we suspect fraudulent activity, unauthorized use of a payment method, or any violation of these Terms. We may cooperate with law enforcement agencies and financial institutions in connection with suspected fraud.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, goodwill, or business;
• Cost of substitute goods or services;
• Damages resulting from unauthorized access to or use of our servers or any personal information stored therein;
• Damages resulting from any interruption or cessation of transmission to or from the Site;
• Damages resulting from bugs, viruses, or other harmful components transmitted through the Site by any third party;
• Damages resulting from errors or omissions in any content or from any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available through the Site.

THESE LIMITATIONS APPLY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. IN SUCH JURISDICTIONS, PIZZA LUCE'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

7. Disclaimers

7.1 As-Is Basis

THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Availability

Pizza Luce does not warrant that the Site will be available at all times, uninterrupted, secure, or error-free. We do not warrant that defects in the Site will be corrected, or that the Site or its servers are free of viruses or other harmful components. We may suspend, modify, or discontinue the Site or any part thereof at any time without notice.

7.3 Food Allergen Disclaimer

Our food products may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, nuts, soy, fish, and shellfish. While we take reasonable precautions to prevent cross-contamination, we cannot guarantee that any food item is completely free from allergens. If you have a food allergy or dietary restriction, please contact us before placing your order. Pizza Luce is not liable for any adverse reactions, allergic reactions, or other health issues arising from the consumption of our food products.

7.4 Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Pizza Luce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, licensors, and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services in any manner not expressly authorized by these Terms;
• Any content you submit, post, or transmit through the Site;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any fraudulent, deceptive, or misleading conduct by you in connection with the Services;
• Any claim that your use of the Services caused damage to a third party.

Pizza Luce reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense. You agree to cooperate with Pizza Luce's defense of any such claims. You will not settle any matter without the prior written consent of Pizza Luce.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Pizza Luce is registered and operates, without giving effect to any choice or conflict of law provisions. For any disputes not subject to the arbitration provision below, you agree to submit to the personal jurisdiction of the state and federal courts located in the applicable jurisdiction of Pizza Luce's principal place of business.

To the extent applicable, these Terms are subject to the following federal laws and regulations:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts and practices;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act;
• Any applicable state consumer protection laws.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as other California-specific consumer protection statutes. Please refer to our Privacy Policy for more information regarding your California privacy rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact Pizza Luce in writing at [email protected] and provide a detailed description of the dispute, your desired resolution, and your contact information. The parties agree to attempt to resolve any dispute informally for a period of thirty (30) days from the date of receipt of the written notice. If the parties are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as set forth below.

10.2 Binding Arbitration

Except for disputes that qualify for small claims court, and except as otherwise provided herein, all disputes arising out of or in connection with these Terms, including disputes relating to their formation, interpretation, breach, or termination, shall be resolved through final and binding individual arbitration. The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in the county or city where Pizza Luce's principal place of business is located, unless otherwise mutually agreed upon by the parties or required by the AAA rules.

10.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. UNLESS BOTH YOU AND PIZZA LUCE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Any such action shall not waive either party's right to arbitration on other issues.

10.5 Arbitration Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA's applicable rules. If your claim does not exceed $10,000 USD, Pizza Luce will pay all such fees unless the arbitrator finds that your claim is frivolous or was brought for an improper purpose.

11. Term and Termination

11.1 Term

These Terms are effective as of the date you first access or use the Services and shall remain in full force and effect for as long as you continue to access or use the Services, unless earlier terminated in accordance with these Terms.

11.2 Termination by You

You may terminate your account and discontinue use of the Services at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations that arose prior to termination, including payment for any orders placed.

11.3 Termination by Pizza Luce

Pizza Luce reserves the right, in its sole discretion, to suspend or terminate your account and access to the Services at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Fraudulent or abusive conduct;
• Requests by law enforcement or government agencies;
• Technical or security issues or problems;
• Discontinuation or material modification of the Services;
• Extended periods of inactivity.

11.4 Effect of Termination

Upon termination of your account for any reason, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Pizza Luce shall not be liable to you or any third party for any termination of your access to the Services.

12. Changes to Terms

Pizza Luce reserves the right, at its sole discretion, to modify, update, or replace any part of these Terms at any time. Changes to these Terms are effective immediately upon posting to the Site unless otherwise indicated. The "Last Updated" date at the top of these Terms will reflect the date of the most recent revision.

We will make reasonable efforts to notify you of material changes to these Terms through one or more of the following methods:

• Posting a prominent notice on the Site;
• Sending an email notification to the address associated with your account;
• Displaying a notification upon your next login or visit to the Site.

Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Services. We encourage you to review these Terms periodically to stay informed of any updates.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not be considered a waiver of those rights. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. A waiver by either party of any breach of these Terms shall not constitute a waiver of any subsequent breach.

14. Additional Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to such subject matter.

14.2 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations hereunder, without the prior written consent of Pizza Luce. Pizza Luce may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any assignment by you in violation of this provision shall be null and void. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

14.3 Force Majeure

Pizza Luce shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond Pizza Luce's reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, riots, civil unrest, government actions, labor disputes, pandemic, epidemic, internet or telecommunications failures, power outages, or any other circumstances beyond our reasonable control (each, a "Force Majeure Event"). In the event of a Force Majeure Event, Pizza Luce will make reasonable efforts to notify you and resume performance as soon as practicable.

14.4 Electronic Communications

By using the Services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

14.5 No Third-Party Beneficiaries

These Terms are for the sole and exclusive benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, expressed or implied, is intended or shall be construed to give any other person or entity any legal or equitable right, remedy, or claim under or in respect of these Terms.

14.6 Headings

The section headings used in these Terms are for convenience only and have no legal or contractual effect.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to submit a legal notice to Pizza Luce, please contact us using the following information:

We will make every effort to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety, allergen concerns, or order issues, please contact us immediately using the contact details provided above.